Taiwan based tech strategist Ben Thompson has a different, and interesting perspective on Amazon- Wholefoods, he writes:
(The big issue is ) logistics: Amazon is building out a delivery network with itself as the first-and-best customer; in the long run it seems obvious said logistics services will be exposed as a platform.
Amazon has never had sufficient scale in the grocery business to attract the best deals and to provide the cheapest service.… Read more
Media is abuzz with Amazons recent bid for Wholefoods grocery chain.
Amazon agreed to acquire Whole Foods for $13.7 billion, a 27% premium over the stock price on Thursday at close, and now intends to push down prices and go after Wal-Mart Stores, Target, the German discounters Aldi and Lidl that are expanding in the US, Costco, and grocery store chains, such as Kroger and the private-equity owned chains Safeway and Albertson’s.… Read more
We hear a lot about digital engagement as a means to enhance our customer service. About how everyone is using digital means to engage with everyone. But Im delighted to know that my gut feel that this trend is overblown, is correct.
The 11th annual Accenture Global Consumer Pulse Survey measured the experiences of 24,489 customers in 33 countries and across 11 industries to assess consumer attitudes toward marketing, sales and customer service practices, primarily focused at digitising customer services.… Read more