You’ve inherited what you consider a dysfunctional team, but what makes you think they are dysfunctional? IN the last three weeks we’ve reviewed lack of trust, fear of conflict and lack of commitment. This week, lets review avoidance of accountability.
You’ve inherited what you consider a dysfunctional team, but what makes you think they are dysfunctional? IN the last two weeks we have discussed the real basis for dysfunction a lack of trust and an inability to manage conflict. Once you’ve overcome these two- we get to addressing a lack of commitment.
You’ve inherited what you consider a dysfunctional team, but what makes you think they are dysfunctional?
We all agree if you can get all the people in an organization rowing in the same direction, you could dominate any market, against any competition. But the truth is that genuine teamwork remains elusive in most organizations and in most teams. And the reason comes from falling unknowingly to the 5 dysfunction pitfalls.… Read more
Anytime a senior member of staff leaves a company, a certain level of instability is to be expected.
Employees who reported into that person begin to feel insecure about their future within the company and they certainly can’t be blamed for feeling anxious about a new boss, maybe someone completely unknown to them or the business.
Personally, I have been involved in a few managerial upheavals in my career and can attest to how unsettling they can be.… Read more
Consumer’s today are increasingly demanding. Not only wanting high quality products but expecting high quality customer service.
Delivering superior value to the customer should be the prime concern of business Managers. This not only includes the actual physical product but their customer service component as well. Products that do not offer and integrate good quality customer service that meets the expectations of consumers are difficult to sustain in a competitive market.… Read more