What’s the very best question you can ask your customers?

Why do businesses fail?

Sometimes it’s bad management or poor execution, but more often it’s a simple inability to create a product that people actually want to buy.

And how do you know what people want to buy? You ask them.

Getting customer feedback sounds simple enough, but in practice, getting useful quality feedback from customers can be challenging. I was asked in a recent session I was leading about how to assess customer assessment of  their companies performance.… Read more

What’s needed for Effective strategy implementation?

To start a new year, I’d like to look again at what I believe is the most important thing in business… doing the right things right.

And on the first day of January, I’d like to focus your attention on HOW to do the thing right…

I run a strategy day for SMU for various corporate clients… in the morning we discuss what we need to do… the “what” of strategy development.… Read more

A secret to All Black rugby success?

In the midst of the British and Irish Lions tour of New Zealand is like to reflect on one of the most successful Brand’s New Zealand has produced- the All Blacks.

Renowned in the wake of multiple World Cup failures as the game’s greatest chokers, the All Blacks in the last 10 years have gone to stunning lengths to fix the major psychological faults running through the team and management.… Read more

Is execution a people or a strategy problem?

I’ve recently seen in the Harvard Business review that strategy execution is a people problem, not a strategy problem.

And I disagree with this.

The implementation of strategy is inextricably part of that strategy. A strategy that can’t be implemented or a strategy that is poorly implemented is to me a poor strategy.  Thinking through the execution phase is an important part of strategic thinking.  … Read more

The 8 most important things a BOD must do.

Ive sat on Boards of Directors (BOD) for the last couple of decades and all to often I’ve seen battles between board members who really would prefer to run the company.

Running the company is the role for Operational Executive staff, not for the Board. So if running the company isn’t was a BOD should do, what is?

Whether you’re a BOD member of a new start up, or a SME, of a multinational, knowing exactly what you are really responsible for is critical to ensuring a successful business.  … Read more