5 disfunctions of a team (4) Avoidance of Accountability

You’ve inherited what you consider a dysfunctional team, but what makes you think they are dysfunctional?  IN the last three weeks we’ve reviewed lack of trust, fear of conflict and lack of commitment. This week, lets review avoidance of accountability.

Patrick Lencioni created a very understandable model about how and why teams are dysfunctional and how you can assist them to function better. … Read more

5 disfunctions of a team (3) Lack of Commitment

You’ve inherited what you consider a dysfunctional team, but what makes you think they are dysfunctional? IN the last two weeks we have discussed the real basis for dysfunction a lack of trust and an inability to manage conflict. Once you’ve overcome these two- we get to addressing a lack of commitment.

Patrick Lencioni created a very understandable model about how and why teams are dysfunctional and how you can assist them to function better. … Read more

5 Dysfunctions of a team (1) absence of trust

You’ve inherited what you consider a dysfunctional team, but what makes you think they are dysfunctional?

We all agree if you can get all the people in an organization rowing in the same direction, you could dominate any market, against any competition. But the truth is that genuine teamwork remains elusive in most organizations and in most teams. And the reason comes from falling unknowingly to the 5 dysfunction pitfalls.… Read more

I’ve inherited a dysfunctional team… help me

Anytime a senior member of staff leaves a company, a certain level of instability is to be expected.

Employees who reported into that person begin to feel insecure about their future within the company and they certainly can’t be blamed for feeling anxious about a new boss, maybe someone completely unknown to them or the business.

Personally, I have been involved in a few managerial upheavals in my career and can attest to how unsettling they can be.… Read more

Customer service GAP model

Consumer’s today are increasingly demanding. Not only wanting high quality products but expecting high quality customer service.

Delivering superior value to the customer should be the prime concern of business Managers. This not only includes the actual physical product but their customer service component as well. Products that do not offer and integrate good quality customer service that meets the expectations of consumers are difficult to sustain in a competitive market.… Read more