The most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
-W Edwards Deming
Last week I wrote about customer feedback, and I’ve had a question about one of the comments I made there. I said how do you assess a rating of 3 out of 5 when you ask a customer about service.… Read more
The foundation of pretty much any business is gaining and keeping customers.
What do I mean by a customer decision journey? This is the process your customers firstly select your business to consider buying from, then evaluate your business, and finally buy your product of service, but it also encompasses their experiences post purchase and into buying or using again building a positive performance loop.… Read more
Attention Is the number one commodity everyone desires in today’s marketing world. Unless you can get it, you cannot succeed.
Do you find, that you rarely feel like you’re winning? But whats winning and what’s just hype?
With everybody clamouring for attention, with all the promoted posts on Facebook or linkedIn, and traditional news outlets swamped with fake news and political agendas, you oftentimes don’t know whether you’re winning or losing.… Read more
Attention is the number one commodity in today’s world. Unless you can get it, you cannot succeed.
Here i believe we need to discuss how we should respect our audience.
We all know that you’ve got no time and your customer audience don’t either. We’re all overwhelmed with too many things that need doing in too little time.
It’s a privilege to get someone’s attention, you’re not entitled to it.… Read more
Attention Is the most valued commodity in today’s world. Unless you can get it, you cannot succeed on a world stage.
But, in todays media environment becoming an Overnight success is very probably history. Sure you could become an overnight sensation, through a tweet or a pic, but being a sensation isn’t the same as being a success.
In the 80s and 90s TV channel MTV blasted acts to the moon and resonated around the world. … Read more