5 steps when your team member resigns

She sidled nervously to me near the lifts as I waited for the friday rush to pass, averted her gaze, and simply said “Sorry I’m resigning, can I not work my notice period as the new company need me in a week?” She smiled wanly and waited for my response as I stared at whether to board the open lift.

If you’ve faced this or dread this, you’re not alone in not being prepared for employee resignations!… Read more

The only 3 interview questions you need, Ever!

Oprah received more than a little criticism for the way she handled her interview of Lance Armstrong. I’m sure she prepared, but maybe not well enough for everyone.

I can’t remember how many people i’ve interviewed for jobs in the last thirty years- several hundreds… and I regret that preparation for interviews wasn’t my strong point.  I understand that preparing for hiring interviews is important,  but until the last minute it wasn’t urgent enough to do preparation when compared to the other urgent tasks on my desk and in my inbox.… Read more

5 Killer Questions for Non-Marketers to ask

In moving from commercially focused businesses into the wider world, the question i am asked most often is : how can i improve my branding and marketing. This a killer question. Without getting into an in-depth review of the questioners specific challenges, i go back to first principles and ask them to think about asking similar killer questions to ask their marketing teams.… Read more

The challenge of staying the best

I write this  on a Singapore Airlines (SQ), one of the world’s best airlines. A travel icon for decades, at least as long as the thirty years I’ve travelled with them. For SQ, and for those of us in business it’s tough becoming number one, and should you achieve its even harder to stay numbers one.
The aspiration to become number one sets for all a unique challenge for success, and having achieved this lofty goal, how do we maintain the passion in our teams to stay number one?
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