Why Change starts with Why

I facilitate many change management learning sessions and have the opportunity to engage with a wide range of managers tasked with enabling change. Almost unanimously their experiences have not been good. Over the next 12 weeks, I’ll share what I believe are the key topics within change and how to use these insights to propel your change management program.

In the first paper, I’ll focus on the MOST CRITICAL issue… starting with WHY.… Read more

Prelude;  INERTIA vs INNOVATION; why successful organisations can’t change

Over the past 35 years, I have navigated the waters of organizational change, experiencing firsthand the formidable challenges it presents. This journey has not only shaped my understanding but also highlighted some critical insights into why change efforts so often fail.

The case of J.C. Penney highlights how inherent inefficiencies can make effective change impossible, despite recognizing the need for transformation.… Read more

Why Strategy and Change management are two sides to the same coin

A critical focus of my facilitation is starting an engagement talking about strategy then finishing up with change management as a means to sustainably implement the strategy. Here are some ideas that I have learnt about these two topics.

Strategy creates the building, change management moves people through it.

Simply put, during organizational change, strategy creates the process, and change management mobilizes the people.… Read more

Changing the way we change

I like this picture. When ever I show it in relation to “change management” everyone immediately gets it… they are the ones trying to push the rock.

In 2019, I wrote about my views on change, and a series of models of change. I’ve reviewed it, updated it, and here I present it again.

Typically, people apply a change model. I have worked with around 8 of these (including Kotter’s eight step change model) and I’ll share these later.… Read more

80 Percent of Frequent B2B Buyers Have Switched Suppliers at Least Once Within a 24-Month Period

Despite Covid difficulties, your business is still a leaky bucket

Many companies that i engage with have reported that selling was incredibly difficult during covid. it was difficult if not impossible to meet with buyers. Some buyers were reluctant to make decisions ”on line”. So the reasoning went if its impossible to sell, then we’ll retain our business over Covid because of ”inertia”.… Read more