Tag: customer engagement

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60 Percent of Customers Say “No” Four Times Before Saying “Yes”

90% of success is turning up, and sticking at it.

What separates the best salespeople from the also-rans?

There are lots of things. It might be their confidence and ability to put clients at ease. It might be their knowledge. It might be their empathy.

Or it might be none of the above. Often, all that divides the best from the rest is persistence—the desire to make one more call, type one more email, or send one more connection request.… Read more

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Should i learn about Design thinking?

Yes! and come to SMU to learn about it.

Last post was about strategy and differentiation, one of the ways to ensure you are differentiated is to think in a design thinking way.

Design Thinking is a tool for innovation, which uses a consumer-centered approach that puts the discovery of highly detailed consumer needs at the forefront of your innovation process.… Read more