applied know how
Last week I wrote about happy customers and managing expectations.
Today, I’d like to take that a little further, by looking at ways we can use expectations to benefit our business.
Last week all I suggested was; “under promise and over deliver, but not by too much“. OK, not too insightful, although often this first most basic step is ignored. … Read more
As a General manager you should aim to have a happy customers.
There are times, though, when customers become unhappy, even though you believe they have no right to be. And remain less than happy, no matter what you do.
Today, I’d like to offer some advice, an explanation, and a general strategy.
The advice is- get used to it.
While you can create a great environment for customers, you can’t make some unhappy customers happy.… Read more