applied know how
I’m off to Doha soon, and assisting a major client assist SME exporters enhance their performance.
One critical topic I’ll be engaging with our participants about is trust, and the role trust plays in business
Trust is a critical component of any successful business relationship. Whether it’s between employees, managers, customers, or partners, trust is essential for effective communication, collaboration, and decision-making.… Read more
My career took a few turns, coming to Asia for 6 months and saying for 25 years was but one of them.
Rare, in todays job environment is a long straight career path, so take some time to read about the benefits of sometimes taking the winding road, the road less travelled in your search for a great and fulfilling career.… Read more
Last week, I introduced ways in which you can manage customer expectations.
McKinsey in their review of banks performance focus clearly on the moment of truth or the customer experience in assessing whether banks have increased performance.
So how you manage the expectations and experiences of your customers really does influence their purchase behaviour.
Let me go further, by introducing you to a little background.… Read more
Not that i’ve created a really viral post here, I just don’t have enough regular readers to create a widely circulated viral post. But I have been part of a series of viral posts through www.bigfoottraveller.com, as we posted a simple chart of Singapore’s long weekends in 2015. The post reached over 100,000 people in a week.
If you don’t have time to read further here’s the key points;
What should you post ?… Read more
I’m a reader, I love reading articles and books, and I like to know what others are reading.
Amazon’s Founder and CEO, Jeff Bezos was recently interviewed on CNBC.
One of the best parts of the interview is the detail given by Bezos about some of the books he’s shared with Amazon’s top executives — he uses these as frameworks for shaping the future of the company.… Read more