applied know how
Yes! and come to SMU to learn about it.
Last post was about strategy and differentiation, one of the ways to ensure you are differentiated is to think in a design thinking way.
Design Thinking is a tool for innovation, which uses a consumer-centered approach that puts the discovery of highly detailed consumer needs at the forefront of your innovation process.… Read more
You’ve inherited what you consider a dysfunctional team, but what makes you think they are dysfunctional? We’re on our last leg now. The team trust one another, have productive meetings where positive conflict is mandated, share commitments and hold each other accountable… but a lack of focus on results can ruin a happy group.
Patrick Lencioni created a very understandable model about how and why teams are dysfunctional and how you can assist them to function better. … Read more
Anytime a senior member of staff leaves a company, a certain level of instability is to be expected.
Employees who reported into that person begin to feel insecure about their future within the company and they certainly can’t be blamed for feeling anxious about a new boss, maybe someone completely unknown to them or the business.
Personally, I have been involved in a few managerial upheavals in my career and can attest to how unsettling they can be.… Read more
If strategy is about making the right choices, then execution is about taking the right actions.
Strategy focuses on thinking; execution centers on doing, and many leaders struggle with identifying the right actions their organization needs to take. This is partly because they have been taught how to plan and not how to execute. Achieving excellence in execution requires cultivating a bias toward action across the organization.… Read more
Why do businesses fail?
Sometimes it’s bad management or poor execution, but more often it’s a simple inability to create a product that people actually want to buy.
And how do you know what people want to buy? You ask them.
Getting customer feedback sounds simple enough, but in practice, getting useful quality feedback from customers can be challenging. I was asked in a recent session I was leading about how to assess customer assessment of their companies performance.… Read more