applied know how
… how can I frame a problem better.
Once upon a time building Occupants began complaining about the poor elevator service provided in their building. Waiting times for elevators at peak hours, they said, were excessively long and lift rides were indignantly slow. Several of the tenants threatened to break their leases and move out of the building because of this…
Management authorized a study to determine what would be the best solution.… Read more
It seems to many people that any problem a customer is willing to pay for, is worth solving. But that may not be the best way to create a sustainable business. Typically we will start with our own ideas, but this is probably not focused nor compelling enough.
Start with a customer problem, not an supplier idea. Ideas are “free floating” — and most will never turn into a business unless they solve a fundamental problem.… Read more
While I’ve written about the new GM avoiding taking on the problems of their team members; there are times when you do have to face these problems and solve them yourself. Or you need to provide your team members with the skills to solve problems
There are many ways to solve management problems that ou can encourage your managers and team members to use.… Read more
When you are promoted to your first General Management position, the first thing that will happen is that people will start to bring you their problems. “Hey Boss, what should I do next?”
While you may think that this is a similar situation to when you first became a manager the GM challenge is different. For a newly appointed General Manager you have a strong temptation to take over.… Read more