The 5 most important questions to ask in business

This isn’t a post celebrating Portugal’s win over France, but its a reminder that in every endeavour you need to know how you are going to win.

In preparing a new course for SMU the reason I feel I’ll be able to add value to attendees is a focus on getting to the right questions rather than the right answers.

My theory is that typically the answers will change quickly with changing environments, with changing competition, with innovation, with the passage of time.  … Read more

6 Unacceptable Failures

There is a whole literature about success being born from failure.

And, yes, in essence I agree with this big idea; that only through testing yourself and accepting that your testing could produce failures, can you create a successful business, strategy, approach, career etc.

As a new General Manager, you’ll be counselled by your HR team to be tolerant of failure, to support failure, to even encourage failure as a means to speed success.… Read more

The new GM and his monkeys

When you are promoted to your first General Management position, the first thing that will happen is that people will start to bring you their problems. “Hey Boss, what should I do next?”

While you may think that this is a similar situation to when you first became a manager the GM challenge is different. For a newly appointed General Manager you have a strong temptation to take over.… Read more

7 Habits of successful new General Managers

One business book that I recommend consistently is Steven Covey’s 7 Habits of Highly Effective People…  and despite being around a long time it’s still a great book, for being simple and powerful at the same time.

For the new General Manager,  let me channel Covey and suggest 7habits of my own.

As the newly promoted GM what habits should we take on from Covery to be successful?… Read more

How to enable your team to think more Critically

What happens when a business proposal is tabled at a meeting, or when a new strategy or action plan is discussed, or when you have a competitive or industry review or when you are training your team?  As a new General Manager, are you happy with the depth of discussion that is created or do you feel that the information is treated quite superficially if its taken in at all.  … Read more