applied know how
“and now a few words from our sponsor” (audible groans I as ascend the stage)
… or “Les, we thought we’d kick of the training session -as you’re here- with a few words from you”
I think I’ve been introduced this way over a hundred times in my management career. I was rarely warned, and rarely prepared. But I coped. At the beginning badly, but as time and experience wore on, I coped better.… Read more
Ever wondered how much time the average person spends looking at their TV, computer, phone or laptop? Well, this chart shows exactly that, broken down by country.
Produced by Mary Meeker for her annual presentation on internet trends, the chart reveals some interesting insights. Clearly Indonesia and the Philippines are glued to their screens- and I think Singapore would be up there too based on what I see each day on the bus- but it’s the breakdown where it get interesting.… Read more
Some people have it, others don’t.
And you certainly know those who don’t have empathy, the UK and US television series “The Office” has a great example of an empathy less boss.
Empathy is the ability to understand and affect the emotional states of others.
a. The ability to “read” the emotions and emotional states of other.
b. The ability to determine the situations/triggers that cause various emotional states in others.… Read more
You’re all ready for the big presentation, you’ve prepared and launch into your pitch, but the person you’re speaking to is checking their iPhone for email, flipping through a notebook, or texting away. Or, what if he or she keeps interrupting or disagreeing before you’re able to make your complete point?
You feel incredibly frustrated, you believe the person disrespects you and what you have to day, but unfortunately, it happens all the time.… Read more
… a 6 step recovery process.
More than anyone I really have f—–d up at work. But I always managed to tell my Boss and survive.
But, no matter how big or small you are, no one wants to admit when they’ve screwed up, especially at work.
The first thought that explodes into my mind along with embarrassment, even for me, is to either hide the mistake and hope no one notices or find someone else to blame.… Read more