applied know how
As I am talking with friends and colleagues, the biggest challenge still is how to deal with difficult people situations.
I’m sort of glad as its a rich vein to write about here. So what do think are the 5 most critical conflict defusing skills
First some background… It’s virtually inevitable that even the best work relationships will involve some degree of conflict, at least some of the time.… Read more
When I was seeking that perfect candidate for a job opening, I looked at a CV and saw what a candidate had done, and then tested them on their skill level. Then you hired the most skillful (the good ones) and put them to work.
This worked for a while, until I started working for larger organisations and to understand the culture of organisations.… Read more
I’ve written about resilience and how to develop it to enhance your eQ, here’s a quick quiz to assess your own resilience.
Resilience is the process of adapting to difficult or challenging life experiences, says the late Al Siebert, PhD, founder of The Resiliency Center in Portland, Oregon USA.
Interested to find out how resilient you are? Take this quiz, adapted from Siebert’s book The Resiliency Advantage.… Read more
One of the characteristics I find most lacking in new managers is resilience; the ability to bounce back when things don’t go as planned.
All too often the sight and sound of an irritated, dissatisfied, or angry boss or customer, drives many young managers to thoughts of resignation. But it doesn’t have to be this way. By building up your eQ skills focusing on resilience, your life will be made immeasurably happier.… Read more
Some people have it, others don’t.
And you certainly know those who don’t have empathy, the UK and US television series “The Office” has a great example of an empathy less boss.
Empathy is the ability to understand and affect the emotional states of others.
a. The ability to “read” the emotions and emotional states of other.
b. The ability to determine the situations/triggers that cause various emotional states in others.… Read more