6 steps to managing mature team members

As a new General Manager, you may find that your first challenge is how to lead a team that’s older and more experienced than yourself.

You look around the room in your first meeting and see some grey hairs, some wrinkles and a sea of knowledge and experience about the business compared to your small ‘pond’.

Luckily learning the best way to manage people with more experience and knowledge is not rocket science, it just involves incorporating a few simple rules into your management life.… Read more

4 ways to structure difficult conversations

My approach has been quite simple- tackle problems head on- simple, but it may not be right.

Obviously in the behavioural style I’m in “high D mode”, and while this has worked, sort of, for me, it may not necessarily the best approach for you… or those who you have to have a difficult conversation with.  The most difficult business conversations are easily those related to people, their behaviour, motivations and impact on or reactions to others.… Read more

8 proven Great Manager behaviours, and 3 Must Avoids

I admire much of what Google does, and have interacted positively with the intelligent bright engineers they attract.
Their size and engineering approach- everything empirically proven – has created a wealth of data. And now some of their HR data has surfaced. Highlighted in an HBR article, Google have attempted to prove empirically the value of a good manager. In a data driven way comparing the data driven performance of great and poor managers (as assessed on their internal assessment- discussed below) Google was able to show a significant (Greater than 99% confidence) the significant benefit of having good managers.… Read more