applied know how
The most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
-W Edwards Deming
Last week I wrote about customer feedback, and I’ve had a question about one of the comments I made there. I said how do you assess a rating of 3 out of 5 when you ask a customer about service.… Read more
One critical element in my people management over the years has been to develop an understanding of peoples behaviour preferences, and utilising DISC as a means to appreciate these.
As explained earlier DISC is a well regarded measure of how an individual prefers to act either in work or home settings. Its not a personality test, but a self assessment of your behaviour preferences.… Read more