Who are the happiest campers?

I’ve been a long time contributor to various tourist related rating sites (booking.com, tripadvisor) , and I tend to be an “if it’s great I’ll rate it, but if it’s not I won’t” style of rater.  In discussions with many of my “hosts” they put a premium on people rating their establishments, as more and more people are informed by social media.… Read more

4 ways to structure difficult conversations

My approach has been quite simple- tackle problems head on- simple, but it may not be right.

Obviously in the behavioural style I’m in “high D mode”, and while this has worked, sort of, for me, it may not necessarily the best approach for you… or those who you have to have a difficult conversation with.  The most difficult business conversations are easily those related to people, their behaviour, motivations and impact on or reactions to others.… Read more