applied know how
I was listening to a very interesting podcast from Planet Money, I’m a year behind it was dated September 2014.
Why did I find it interesting, because it was about behaviour. And we’ve been discussing how to influence people’s behaviour for the past few weeks.
The Planet Money commentators mentioned that Charities had been able to raise US$1.4 Billion to help rebuild Haiti after the 2010 earthquake.… Read more
We’ve all seen those signs in hotel rooms encouraging us to reuse our towels.
Here’s one from the Marriott.
The cynic in me thinks, of course it would save the hotel time, and money if I reuse my towel. But fundamentally reusing towels does provide a strong benefit to the environment potentially saving 273,000 litres of water, 6200 litres of oil, and preventing nearly 200 litres of detergent from being released into the environment per hotel, per year in just the USA.… Read more
So, do you take the stairs or escalator?
Rushed for time, or wanting to lose weight to be more accepted by friends?
Does painting the stairs like a piano trigger a different behaviour?
Painting a simple fly in a urinal reduces “spillage” by 80%… good behaviour can be triggered easily.
Whether you are a new General Manager finding ways to get your team to improve performance, or a brand manager seeking ways for customers to adopt your product, we are all in the behaviour influencing game.… Read more
Last week, I introduced ways in which you can manage customer expectations.
McKinsey in their review of banks performance focus clearly on the moment of truth or the customer experience in assessing whether banks have increased performance.
So how you manage the expectations and experiences of your customers really does influence their purchase behaviour.
Let me go further, by introducing you to a little background.… Read more
The first piece of advice I received when I was hired as a Sales representative was that people buy from people they like. So my new Boss told me that the reason I was hired was that I was quite likable. And pretty much from then on I have fund this truism to be in fact, true.
What i did find was that some people actually didn’t like me.… Read more